Privacy Policy

Last updated: 22 July 2026

1. Who We Are

Terra Fresh is a brand operated by Serene Fresh LLP, a Limited Liability Partnership registered in India.

Legal Name: Serene Fresh LLP
Brand Name: Terra Fresh
GSTIN: 27AFWFS4881A1ZH
Registered Address: B 504, B Wing, Shankar Dham S.R.A. CHS Ltd., Nehru Road, Opp. Vakola Masjid, Beside P & T Colony, Santacruz East, Mumbai, Maharashtra - 400055, India
Email: hello@myterrafresh.com
Phone: +91 9326910012

In this Privacy Policy, “Terra Fresh”, “Serene Fresh LLP”, “we”, “us”, and “our” refer to Serene Fresh LLP operating under the Terra Fresh brand.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use https://myterrafresh.com/, place an order, create an account, contact us, or otherwise interact with our products and services.

2. Personal Information We Collect

Depending on how you use our website and services, we may collect the following information:

• Contact and delivery information: your name, email address, phone number, billing address, shipping address, and delivery instructions.

• Order and transaction information: products viewed, added to cart, purchased, returned, replaced, cancelled, order history, and transaction details.

• Payment information: payment method, payment status, and payment confirmation. Card, UPI, net-banking, or wallet details are processed by our payment gateway and Shopify or other authorised payment providers; we do not store full card or bank-account details.

• Account information: login credentials, account preferences, saved addresses, and order history, if you create an account.

• Communications: information you provide when contacting customer support, submitting a form, reviewing a product, or communicating with us by email, phone, social media, or other channels.

• Technical and usage information: device type, browser type, IP address, operating system, approximate location, website pages viewed, time spent on pages, referring URLs, cookies, and similar technology data.

• Marketing preferences: whether you wish to receive promotional communications and your interaction with those communications.

3. How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to our communications, or submit a form.

• Automatically when you browse our website, through cookies, pixels, logs, and similar technologies.

• From Shopify, payment service providers, delivery partners, analytics providers, marketing partners, and other service providers that help us operate our business.

• From social-media platforms when you interact with our official social-media pages or advertisements.

4. How We Use Your Information

We may use personal information to:

• Process, confirm, fulfil, deliver, replace, refund, or cancel your orders.

• Communicate with you about your order, delivery, payment, account, support request, or product availability.

• Provide customer service and resolve complaints, claims, returns, or disputes.

• Personalise and improve our website, products, services, and customer experience.

• Send promotional communications where permitted by law or where you have provided consent. You may opt out of marketing emails at any time using the unsubscribe link in the email.

• Prevent fraud, misuse, unauthorised transactions, and other unlawful activity.

• Comply with legal, tax, accounting, regulatory, and record-keeping obligations.

• Protect our rights, property, customers, website, and business operations.

We process personal information only for legitimate business purposes, with consent where required, or as otherwise permitted by applicable law.

5. Payments

Payments are processed through Shopify and/or authorised third-party payment gateways. When you make a payment, the payment provider may collect and process your payment details under its own privacy policy and security procedures.

We receive limited payment-related information, such as payment status, transaction reference, and order details, to confirm and fulfil your order. We do not store complete debit-card, credit-card, UPI PIN, CVV, or bank-account credentials.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, keep your cart active, understand website traffic, improve performance, prevent fraud, and measure marketing effectiveness.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including checkout and account features.

7. How We Share Personal Information

We may share personal information with trusted third parties only when necessary to operate our business, fulfil your order, comply with law, or protect our rights. These parties may include:

• Shopify, which hosts and supports our online store.

• Payment gateway and payment-processing partners.

• Delivery, logistics, warehouse, and fulfilment partners.

• Technology, cloud-storage, website-maintenance, analytics, and customer-support providers.

• Marketing and advertising partners, where permitted by law.

• Professional advisers, auditors, insurers, banks, and government or law-enforcement authorities where required by law.

• A buyer, successor, or affiliated entity in connection with a business transfer, merger, restructuring, or similar transaction.

We do not sell your personal information for money. We do not share personal information except as described in this Privacy Policy or as permitted or required by law.

8. Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to sell products and process orders. Information submitted through our store may be processed by Shopify to provide and improve its services.

For more information about Shopify’s handling of personal information, please review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

When personal information is no longer required, we will delete, anonymise, or securely retain it only where required by law.

10. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of personal information, subject to applicable legal and business-retention requirements.

• Withdraw consent where processing is based on consent.

• Opt out of promotional emails by using the unsubscribe link provided in our emails.

• Raise a concern or complaint regarding our handling of your personal information.

To make a request, contact us at hello@myterrafresh.com. We may need to verify your identity before acting on a request.

11. International Transfers

Some of our service providers, including Shopify and other technology providers, may process or store information in countries outside India. Where this occurs, we take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

12. Security

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

13. Children’s Privacy

Our website and products are not intended for individuals below the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at hello@myterrafresh.com so that we can take appropriate action.

14. Third-Party Links

Our website may include links to third-party websites, social-media platforms, or services. We are not responsible for the privacy practices, security, or content of those third-party services. We encourage you to review their privacy policies before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or technology. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website or services after an update takes effect means that you acknowledge the revised Privacy Policy.

16. Contact and Grievance Redressal

For questions, requests, complaints, or concerns about this Privacy Policy or your personal information, please contact:

Serene Fresh LLP (operating as Terra Fresh)
Registered Address: B 504, B Wing, Shankar Dham S.R.A. CHS Ltd., Nehru Road, Opp. Vakola Masjid, Beside P & T Colony, Santacruz East, Mumbai, Maharashtra - 400055, India
Email: hello@myterrafresh.com
Phone: +91 9326910012

Grievance Contact: Privacy Team, Serene Fresh LLP
Email: hello@myterrafresh.com